CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide, 2nd Edition

CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide, 2nd Edition

by Jason Ball
Released December 2023
Publisher(s): Cisco Press
ISBN: 9780138200893

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Book description

Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for the CCNP and CCIE CLCOR 350-801 exam.

Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide, Second Edition, helps you master the concepts and techniques that ensure your exam success and is the only self-study resource approved by Cisco. Expert author Jason Ball shares preparation hints and test-taking tips, helping you identify areas of weakness, and improve both your conceptual knowledge and hands-on skills.

This complete study package includes

  • A test-preparation routine proven to help you pass the exam

  • Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section

  • Exam Topic lists that make referencing easy

  • Chapter-ending exercises, which help you drill on key concepts you must know thoroughly

  • The powerful Pearson Test Prep Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports

  • An online Flash Cards application to help you drill on Key Terms by chapter

  • A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies

  • Study plan suggestions and templates to help you organize and optimize your study time

This official study guide helps you master all the topics on the CCNP and CCIE Collaboration Core CLCOR exam, including

  • Infrastructure and design

  • Protocols, codecs, and endpoints

  • Cisco IOS XE Gateway and Media resources

  • Call control

  • QoS

  • Collaboration applications

  • Webex Calling and the Webex App

Table of contents

  1. Cover Page
  2. About This eBook
  3. Title Page
  4. Copyright Page
  5. Pearson’s Commitment to Diversity, Equity, and Inclusion
  6. About the Author
  7. About the Technical Reviewer
  8. Dedications
  9. Acknowledgments
  10. Contents at a Glance
  11. Contents
  12. Command Syntax Conventions
  13. Introduction
    1. The CCNP Collaboration Certification
    2. The CCIE Collaboration Certification
    3. The Exam Objectives (Domains)
    4. Steps to Becoming a CCNP Collaboration Certified Engineer
    5. How This Book Is Organized
    6. The Companion Website for Online Content Review
    7. How to Access the Pearson Test Prep (PTP) App
  14. Credits
  15. Part I: AV Fundamentals
    1. Chapter 1. Introduction to Collaboration
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Audio Communication
      4. Video Communication
      5. Unified Communication
      6. Driving Change in the Industry
      7. Exam Preparation Tasks
      8. Review All Key Topics
      9. Define Key Terms
      10. Q&A
    2. Chapter 2. Audio Basics
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Basic Understanding of Sound
      4. Analog vs. Digital Signals
      5. ITU Audio Encoding Formats
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Q&A
    3. Chapter 3. Video Basics
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Basic Understanding of Light
      4. Capturing and Cameras
      5. Standard Video Codecs
      6. Video Container Formats and Codecs
      7. Exam Preparation Tasks
      8. Review All Key Topics
      9. Define Key Terms
      10. Q&A
    4. Chapter 4. Collaboration Endpoint Components and Environment
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Physical Components
      4. Sound Behavior
      5. Light Behavior
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Q&A
    5. Chapter 5. Communication Protocols
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. PSTN Communication
      4. H.323 Communication
      5. SIP Communication
      6. NAT and Firewall Traversal Solutions
      7. Exam Preparation Tasks
      8. Review All Key Topics
      9. Define Key Terms
      10. Q&A
    6. Chapter 6. Cisco Solution for Converged Collaboration
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Introduction to Cisco Endpoints
      4. Introduction to Cisco Call Control
      5. Introduction to Cisco Applications
      6. Designing a Cisco Collaboration Solution
      7. Exam Preparation Tasks
      8. Review All Key Topics
      9. Define Key Terms
      10. Command Reference to Check Your Memory
      11. Q&A
  16. Part II: Endpoints
    1. Chapter 7. Cisco Unified Communications Phones
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. 7800 Series Phones
      4. 8800 Series Phones
      5. Software Versions for Phones
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Q&A
    2. Chapter 8. Cisco Telepresence Endpoints
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. CE Software
      4. DX Series
      5. SX Series
      6. MX Series
      7. Webex Series
      8. Webex Desk Series Endpoints
      9. Exam Preparation Tasks
      10. Review All Key Topics
      11. Define Key Terms
      12. Q&A
    3. Chapter 9. Endpoint Registration
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. SIP Registration to the Cisco Unified Communications Manager
      4. SIP Registration to Expressway Core
      5. H.323 Registration to the Expressway Core
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Command Reference to Check Your Memory
      10. Q&A
    4. Chapter 10. Call Settings on Cisco CE Software-Based Endpoints
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Calling Options
      4. Content Sharing Options
      5. Other Features
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Q&A
    5. Chapter 11. Maintaining Cisco Endpoints
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Upgrading Endpoints
      4. Backing Up and Restoring CE Software-Based Endpoints
      5. Exam Preparation Tasks
      6. Review All Key Topics
      7. Define Key Terms
      8. Q&A
  17. Part III: Network Requirements for Collaboration Deployments
    1. Chapter 12. Cisco Core Network Components
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. LAN, WAN, and Wireless LAN
      4. Gateways
      5. Exam Preparation Tasks
      6. Review All Key Topics
      7. Define Key Terms
      8. Q&A
    2. Chapter 13. Layer 2 and Layer 3 QoS Parameters
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. QoS-Related Issues
      4. Class Models for Provisioning QoS
      5. QoS Requirements
      6. Traffic Classifications
      7. Configure and Verify LLQ
      8. Exam Preparation Tasks
      9. Review All Key Topics
      10. Define Key Terms
      11. Command Reference to Check Your Memory
      12. Q&A
    3. Chapter 14. DNS, NTP, and SNMP
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. DNS Settings
      4. NTP Settings
      5. SNMP Settings
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Q&A
  18. Part IV: Call Control Mechanisms
    1. Chapter 15. Cisco Unified Communications Manager Setup
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Services
      4. Enterprise Parameters
      5. Service Parameters
      6. Other Settings
      7. Codec Negotiations Using Regions
      8. Exam Preparation Tasks
      9. Review All Key Topics
      10. Define Key Terms
      11. Q&A
    2. Chapter 16. LDAP Integration with Cisco Unified Communications Manager
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Application Users and End Users
      4. Cisco Unified Communications Directory Architecture
      5. LDAP Synchronization
      6. LDAP Authentication
      7. Exam Preparation Tasks
      8. Review All Key Topics
      9. Define Key Terms
      10. Q&A
    3. Chapter 17. Registering SIP Endpoints to the Cisco Unified Communications Manager
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Bulk Administration Tool (BAT)
      4. Device Onboarding with Activation Codes
      5. Exam Preparation Tasks
      6. Review All Key Topics
      7. Define Key Terms
      8. Q&A
    4. Chapter 18. Cisco Unified Communications Manager Call Admission Control (CAC)
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Endpoint Addressing
      4. Call Privileges
      5. Call Coverage
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Q&A
    5. Chapter 19. Configuring Globalized Call Routing in Cisco Unified Communications Manager
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Call Routing and Path Selection
      4. Digit Manipulation
      5. Exam Preparation Tasks
      6. Review All Key Topics
      7. Define Key Terms
      8. Q&A
  19. Part V: Edge Services
    1. Chapter 20. Introduction to Cisco Edge Services
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Cisco Expressway
      4. Cisco Voice Gateway Elements
      5. Cisco Unified Border Element
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Q&A
    2. Chapter 21. Mobile and Remote Access (MRA)
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Requirements for MRA
      4. Cisco Unified Communications Manager Settings for MRA
      5. TLS Verify Requirements
      6. Initializing MRA on Expressway Servers
      7. Collaboration Traversal Zones and Search Rules
      8. Device Onboarding with Activation Codes over MRA
      9. Exam Preparation Tasks
      10. Review All Key Topics
      11. Define Key Terms
      12. Q&A
  20. Part VI: Webex Calling
    1. Chapter 22. Components of the Webex Solution
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Webex Meeting
      4. Webex Messaging
      5. Webex Calling
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Q&A
    2. Chapter 23. Adding Users and Devices in the Webex Control Hub
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Webex Control Hub Overview
      4. Methods of Adding Users to Webex Control Hub
      5. Directory Connector Configuration
      6. Add Unified IP Phones to Webex Control Hub
      7. Add Webex Endpoints to Webex Control Hub
      8. Exam Preparation Tasks
      9. Review All Key Topics
      10. Define Key Terms
      11. Q&A
    3. Chapter 24. Webex Calling Options
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. PSTN Options for Webex Calling
      4. Routers Supporting Local Gateway
      5. Deployment Scenarios for the Local Gateway
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Q&A
    4. Chapter 25. Webex Calling Features
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Admin-Configurable Features
      4. User-Configurable Features
      5. Exam Preparation Tasks
      6. Review All Key Topics
      7. Define Key Terms
      8. Q&A
    5. Chapter 26. Webex Calling Using a Local Gateway
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Webex Control Hub Settings
      4. Router Configuration
      5. Exam Preparation Tasks
      6. Review All Key Topics
      7. Define Key Terms
      8. Command Reference to Check Your Memory
      9. Q&A
  21. Part VII: Collaboration Applications
    1. Chapter 27. Understanding Cisco Unity Connection
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Cisco Unity Connection Integration
      4. Cisco Unity Connection System Settings
      5. Cisco Unity Connection Call Handlers
      6. Cisco Unity Connection Call Routing
      7. Cisco Unity Connection Distribution Lists
      8. Cisco Unity Connection Authentication Rules
      9. Cisco Unity Connection Dial Plan
      10. Exam Preparation Tasks
      11. Review All Key Topics
      12. Define Key Terms
      13. Q&A
    2. Chapter 28. Cisco Unity Connection End-User and Voice Mailbox
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Cisco Unity Connection End-User Templates
      4. User Templates Basics
      5. Default Class of Service
      6. Password Settings and Roles
      7. Transfer Rules and Greetings
      8. Call Actions
      9. Message Actions and Caller Input
      10. TUI Experience
      11. Cisco Unity Connection End Users
      12. Cisco Unity Connection Voice Mailboxes
      13. Exam Preparation Tasks
      14. Review All Key Topics
      15. Define Key Terms
      16. Q&A
    3. Chapter 29. Deploying the Webex Application
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Webex App Overview
      4. Register Webex App to Cisco Unified Communications Manager
      5. Migrate Cisco Jabber Clients to Webex App
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Q&A
  22. Part VIII: Troubleshooting Collaboration Components
    1. Chapter 30. Troubleshooting Endpoints
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Accessing Logs on Cisco Unified IP Phones
      4. Accessing Logs on CE Software-Based Endpoints
      5. Call Signaling and Quality
      6. Troubleshooting Cisco Jabber
      7. Exam Preparation Tasks
      8. Review All Key Topics
      9. Define Key Terms
      10. Q&A
    2. Chapter 31. Cisco Unified Communications Manager Reports
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Dialed Number Analyzer
      4. CAR Tool
      5. CDR and CMR Logs on CUCM
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Q&A
    3. Chapter 32. Real-Time Monitoring Tool (RTMT)
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Cisco Unified RTMT Overview
      4. Monitor Systems with RTMT
      5. Monitor the CUCM with RTMT
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Q&A
    4. Chapter 33. Understanding the Disaster Recovery System
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Disaster Recovery System Overview
      4. Backup Cisco Unified Communications Solutions
      5. Restore Cisco Unified Communications Solutions
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Q&A
    5. Chapter 34. Monitoring Voicemail in Cisco Unity Connection
      1. “Do I Know This Already?” Quiz
      2. Foundation Topics
      3. Generate Reports on Cisco Unity Connection
      4. Generate Reports in Cisco Unified Serviceability
      5. Use Reports for Troubleshooting and Maintenance
      6. Exam Preparation Tasks
      7. Review All Key Topics
      8. Define Key Terms
      9. Q&A
  23. Part IX: Final Preparation
    1. Chapter 35. Final Preparation
      1. Hands-on Activities
      2. Suggested Plan for Final Review and Study
      3. Summary
  24. Part X: Exam Updates
    1. Chapter 36. CCNP and CCIE Collaboration Core (CLCOR) 350-801 Exam Updates
      1. The Purpose of This Chapter
      2. News about the Next Exam Release
      3. Updated Technical Content
  25. Part XI: Appendices
    1. Appendix A. Answers to the “Do I Know This Already?” Quizzes and Q&A Sections
    2. Glossary
    3. Index
  26. Part XII: Online Appendices
    1. Appendix B. Memory Tables
    2. Appendix C. Memory Tables Answer Key
    3. Appendix D. Study Planner
  27. Code Snippets

Product information

  • Title: CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide, 2nd Edition
  • Author(s): Jason Ball
  • Release date: December 2023
  • Publisher(s): Cisco Press
  • ISBN: 9780138200893