Clued In: How To Keep Customers Coming Back Again and Again

Afterword: Now that You're Clued In, Stay Tuned In

The knowledge of experience management and an Experience Management system is truly transformational. When you're clued in to experience disciplines and competencies, you'll never experience any experience the same way you did before. You'll see it, hear it, smell it, touch it, and be touched by it with a new and heightened awareness.

In the decades I've spent working with the concept of managing experiences, much has occurred to advance the theory and the practice. But it's very clear that this is only the beginning. I am convinced that we are entering a new era, one in which experience management skills and tools will continue to expand far beyond where they are today and the practice of Experience ...