May 2004
Beginner
304 pages
7h 7m
English
Content preview from Clued In: How To Keep Customers Coming Back Again and Again
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Praise for Clued In
A convincing argument for understanding the total customer experience and must-reading for any manager concerned with growing demand. This book is full of important insights which are shared in a lucid, engaging way.
—Gerald Zaltman, The Joseph C. Wilson Professor ofBusiness Administration, Harvard Business School,and author of How Customers Think
In today's business environment, one can pick being product-focused, marketing-focused or consumer-focused. If you choose to be consumer focused, this is the book to read. Clued In is experience management 2.0.
—Watts Wacker, FirstMatter LLCand author of The Visionary's Handbook:Nine Paradoxes that will Shape the Future of Your Business
A must-read for CEOs in business, industry, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.