
18 Communication for Continuous Improvement Projects
• Customer Satisfaction
• Leadership and Communication Skills
The amount of resources put into these metrics will ensure the business
stays competitive in the marketplace.
The company view should include the SIPOC model (Figure2.4), which shows
• Suppliers
• Inputs
• Processes
• Outputs
• Customers
Operational Basics for Stability
Visual Management and Communication
Stable Processes and SOPs
Safe Work Environment
Continuous
Improvement
Highly
Motivated
People
Safety and
Quality
Maintenance
Planning
System
Zero Injuries
Zero
Complaints
Zero Holds
Zero Waste
OEE
Autonomous
and
Preventative
Maintenance
World-Class
Manufa ...