
74 Communication for Continuous Improvement Projects
Utilizing Known Leaders to Challenge the Status Quo
It is known who self-leaders are by their ability to inuence others and
engage in activities. It is to a manager’s benet to utilize these leaders to help
the change. Assessing the current structure of who the natural leaders are,
whom the resistance comes from, and who the followers may be will make
the process easier to understand and manage. Simple questions can be asked:
• Who do people listen to?
• Who will adapt to change easily?
• Who will resist change?
• Who will help with the alignment of change?
• Who will motivate others?
Once t ...