Notes

Introduction

1. Schleifer, “Performance Appraisals.”

2. Dick Grote, interview with the author, June 2007.

3. Kessler and Strasburg, Competency-Based Resumes, page 28.

4. Signe Spencer, interview with the author, July 2007.

Chapter 1

1. Fishman, “The War,” page 104.

2. Associated Press, “Wanted.”

3. Bruce Baehl, interview with the author, October 2007.

4. Spencer and Spencer, Competence at Work, page 264.

5. “The Performance.”

6. Bill Baumgardt, interview with the author, October 2007.

7. Matt Fedorchuk, interview with the author, September 2007.

8. “Group Two.”

Chapter 2

1. Kristie Wright, interview with the author, August 2007.

2. Ibid.

3. David Heath, interview with the author, August 2007.

4. Dennis Deans, interview with the author, ...

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