Chapter 9
Operational Procedures
This chapter covers the nine A+ 220-1102 exam objectives related to operational procedures, with a focus on safety, environmental controls, change management, documentation, privacy, and other concepts. Even the best-planned networks experience problems, and an important IT skill is knowing how to recognize trouble and then manage it for minimum network impact. These objectives may comprise 22 percent of the exam questions:
Core 2 (220-1102): Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information management.
Core 2 (220-1102): Objective 4.2: Explain basic change-management best practices.
Core 2 (220-1102): Objective 4.3: Given a scenario, implement ...
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