Chapter 1: Operating Systems1.1 Identify basic features of Microsoft Windows editions1.2 Given a scenario, use the appropriate Microsoft command-line tool1.3 Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS)1.4 Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility1.5 Given a scenario, use the appropriate Windows settings1.6 Given a scenario, configure Microsoft Windows networking features on a client/desktop1.7 Given a scenario, apply application installation and configuration concepts1.8 Explain common OS types and their purposes1.9 Given a scenario, perform OS installations and upgrades in a diverse OS environment1.10 Identify common features and tools of the macOS/desktop OS1.11 Identify common features and tools of the Linux client/desktop OS.Chapter 2: Security2.1 Summarize various security measures and their purposes2.2 Compare and contrast wireless security protocols and authentication methods.2.3 Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods.2.4 Explain common social-engineering attacks, threats, and vulnerabilities2.5 Given a scenario, manage and configure basic security settings in the Microsoft Windows OS2.6 Given a scenario, configure a workstation to meet best practices for security2.7 Explain common methods for securing mobile and embedded devices2.8 Given a scenario, use common data destruction and disposal methods2.9 Given a scenario, configure appropriate security settings on small office/home office (SOHO) wireless and wired networks.2.10 Given a scenario, install and configure browsers and relevant security settingsChapter 3: Software Troubleshooting3.1 Given a scenario, troubleshoot common Windows OS problems3.2 Given a scenario, troubleshoot common personal computer (PC) security issues.3.3 Given a scenario, use best practice procedures for malware removal3.4 Given a scenario, troubleshoot common mobile OS and application issues.3.5 Given a scenario, troubleshoot common mobile OS and application security issues.Chapter 4: Operational Procedures4.1 Given a Scenario, Implement Best Practices Associated with Documentation and Support Systems Information Management4.2 Explain Basic Change-Management Best Practices4.3 Given a Scenario, Implement Workstation Backup and Recovery Methods4.4 Given a Scenario, Use Common Safety Procedures4.5 Summarize Environmental Impacts and Local Environmental Controls4.6 Explain the Importance of Prohibited Content/Activity and Privacy, Licensing, and Policy Concepts4.7 Given a Scenario, Use Proper Communication Techniques and Professionalism4.8 Identify the Basics of Scripting4.9 Given a Scenario, Use Remote Access Technologies.Mock Exam