In this chapter, you will learn about

•   Troubleshooting methodology

•   Troubleshooting steps

•   Documentation and analysis

•   Troubleshooting tools

Service and maintenance availability must be a priority when choosing a cloud provider. Having the ability to test and troubleshoot the cloud environment is a critical step in providing the service availability an organization requires. This chapter introduces you to troubleshooting tools, discusses documentation and its importance to company and cloud operations, and presents a troubleshooting methodology with various sample scenarios and issues that you might face in your career and on the CompTIA Cloud+ exam.

Troubleshooting Methodology

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