Chapter 19. Action Planning for Software Managers

Leaders communicate by giving understandable direction and by setting evident example. Leading means stating objectives in a way that is precisely understood, ensuring the commitment of individuals to those objectives, defining the methods of measurement, and then providing the impetus to get things done.

—Philip B. Crosby, Quality Is Free

Whenever I attend a particularly stimulating conference or read a truly great software book, I get lots of ideas, too many to implement at once. I make a list of tasks to try to accomplish when I return to the office. But when I do get back to work, the alligators that were snapping at my heels before the conference are still there. It is easy to stay mired ...

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