June 2014
Beginner to intermediate
208 pages
3h 23m
English
book
Customer Service Supply Chain Management: Models for Achieving Customer Satisfaction, Supply Chain Performance, and Shareholder Value
by Alexandre Oliveira, Anne Gimeno
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Contents
Chapter 1 Customer Service Environment
Chapter 2 Customer Service Management Model
Customer Expectation Versus the Hired Service Level
Customer’s Service Level Perception
Supplier’s Process Performance
Chapter 3 Customer Service Strategies
Example: Managing Customer Service Interactions
Customer Service and Planning Logistics
Demand Planning and Forecasting
Customer Service and Synchronous Operations
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.