Index

Action plans, see plan of action

agreement

on key issues, 17

on monitoring process, 20

American Management Association, xi, xii

assumptions, avoiding, 63

attention, lack of, 71

authority, 3, 4, 16, 72

availability (of capable personnel), 30

available, being, 58–59, 85

Ballou, Margo, on nursing, 18

behavior, 62

“big picture,” 16

“bottom-up” decision making, 66

business growth, 33

Changes in situations, 72, 85

checking understanding (of job), 44

check-ins, scheduled, 51–52, 59

clarification, 20

colleagues, 86–88

communication, 15

lack of, 71

team, 84–85

confidence, 69

confidentiality, 29

constraints, 20, 34–35, 42–43

control, loss of, 7–8

coordinators, team, 84

cost reduction, 90

co-workers, 86–88

credit, giving due, 70

Deadlines, 34–35, ...

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