book

Design Thinking for Tech: Solving Problems and Realizing Value in 24 Hours

by George W. Anderson

December 2022

Intermediate to advanced

448 pages

11h 56m

English

Pearson

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Why This Book?Organizing the BookAudience and Approach
Thinking Slower to Deliver FasterA Process for Progress: Popular Design Thinking ModelsOur Design Thinking Model for TechThe Battle Between Perfection and TimeThe What: Techniques and ExercisesThe How: The Design Thinking Cycle for ProgressThe When: Ambiguity, Complexity, and UncertaintyThe Why: Better Practices and Faster OutcomesThe Who: Design Thinking by Technology RoleDesign Thinking in Action: Real-world Tech ExamplesWhat Not to Do: Lessons Learned the Hard WaySummaryWorkshop
Human-Centered ThinkingDesign Thinking in Four PhasesWhat Not to Do: Exclusively Left to RightSummaryWorkshop
Design Thinking for MeLearning More QuicklyThinking and Problem SolvingCoping with AmbiguityPrioritizing Next Best Steps for UncertaintyExecuting More EffectivelyWhat Not to Do: This Isn’t for MeSummaryWorkshop
Design Thinking for Tech Team AlignmentDesign Thinking for Sustainable TeamsResponsibly Operating at SpeedWhat Not to Do: The Archipelago EffectSummaryWorkshop
Making Teamwork Visible and VisualTools for Visual CollaborationExecuting a Design Thinking ExerciseWhat Not to Do: Keeping It All InsideSummaryWorkbook
Listening and UnderstandingAssessing the Broader EnvironmentUnderstanding and Articulating ValueWhat Not to Do: Ignore the Culture FractalsSummaryWorkshop
A Framework for Finding and Prioritizing PeopleExercises for Stakeholder Mapping and PrioritizationExercises and Techniques for Engaging StakeholdersWhat Not to Do: Stick to the Happy PathSummaryWorkbook
From Stakeholders to PersonasThree Types of EmpathyA 360-Degree Model for EmpathizingA Recipe for EmpathizingWhat Not to Do: Ignore the 20 PercentSummaryWorkshop
Identifying and Understanding a ProblemThree Exercises for Problem IdentificationTechniques and Exercises for Problem ValidationWhat Not to Do: Jump In! (to the Wrong Problem)SummaryWorkshop
Ideation and Thinking for Problem SolvingDivergent and Convergent ThinkingWarm-ups for Thinking DifferentlyTechniques for Clearing the MindWhat Not to Do: Stay Convergent!SummaryWorkshop
Constraints and GuardrailsSimple Guardrails for Thinking DifferentlyExercises for Thinking Through RisksCrazy Techniques for Extreme ThinkingWhat Not to Do: Avoid the Silly-Sounding StuffSummaryWorkshop
Creativity and ThinkingTechniques and Exercises for Creative ThinkingWhat Not to Do: Concluding Thinking Too EarlySummaryWorkshop
Next-Step Thinking for Uncertain SituationsReducing Uncertainty and AmbiguityWorking Through Uncertainty and What’s NextWhat Not to Do: The Brute-Force PathSummaryWorkshop
From Ideas to Potential SolutionsVisual Exercises for Problem SolvingWhat Not to Do: Skimp on BrainstormingSummaryWorkshop
Cross-Boundary Teaming for CollaborationTechniques for Working Across TeamsTechniques for Communications ChallengesWhat Not to Do: Using Words When a Picture Is NeededSummaryWorkshop
The Prototyping and Solutioning MindsetMaking Progress versus Solving the Entire ProblemTechniques for Making Planned ProgressWhat Not to Do: Ignoring the Inverse Power LawSummaryWorkshop
The Progress Mindset: Showing Up and Starting SmallRealizing Value Through Objectives and Key ResultsStarting Small and Delivering FastTechniques for Delivering and Executing to ThinkFor a Limited Time Only…What Not to Do: The Forever MVPSummaryWorkshop
Delivery Techniques for Increasing Value VelocityTeam Considerations for VelocityChange Control Considerations for VelocityWhat Not to Do: Shrink Sprints to Speed UpSummaryWorkshop
The Testing MindsetTraditional Types of TestingTesting Techniques for Learning and ValidatingTesting Tools for FeedbackWhat Not to Do: Automate EverythingSummaryWorkshop
Simple Feedback TechniquesStrategic Feedback and Reflection TechniquesWhat Not to Do: Wait for Late FeedbackSummaryWorkshop
Avoiding Perfection TrapsNovel Techniques for Making ProgressEdge Case Techniques for Deploying and Realizing ValueWhat Not to Do: Deploying Too SoonSummaryWorkshop
Techniques and Exercises for Effective ScalingOperational Resiliency TechniquesTechniques for Sustaining Systems and ValueWhat Not to Do: The Scale versus Features MandateSummaryWorkshop
Change Management and AdoptionThe Four-Phase Change ProcessMethods for Creating AwarenessTechniques for Providing PurposeDriving Readiness Through Design ThinkingFour Techniques for Adopting ChangeTechniques for Timing ChangeWhat Not to Do: Change Management Can WaitSummaryWorkshop
Project Management VelocityLeadership and GovernanceStakeholders and ExpectationsDevelopment ApproachRisk ManagementSchedule ManagementManaging ScopeDelivery and QualityCommunications and CollaborationWhat Not to Do: No Courage, No FutureSummaryWorkshop

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References

Argyris, C., & Senge, P. (1990). “Ladder of Inference.” Retrieved August 13, 2022, from https://www.toolshero.com/decision-making/ladder-of-inference/.

Besant, H. (2016). “The Journey of Brainstorming.” Journal of Transformative Innovation, Issue: 1, Vol 2

Brown, T. (n.d.). “Why Design Thinking.” Retrieved May 6, 2019, from https://www.ideou.com/pages/design-thinking.

Brown, T. (2019). Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. NY, NY: HarperBusiness.

Buzan, T. (2017). Mind Maps. Tony Buzan Learning Centre. Retrieved May 6, 2022, from https://www.tonybuzan.edu.sg/about/mind-maps/.

Carsten, B. (1989). Carsten’s Corner. Power Conversion and Intelligent Motion. November 1989, 38.

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Publisher Resources

ISBN: 9780137933167