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Designing Learning and Development for Return on Investment by Carrie Foster

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Index

Action Learning, 50

Audit, learning and development, 5355

energy transformation value evaluation case study, 5657

harmonious community outcomes case study, 5859

intervention value evaluation, 5556

learning experience delivery, value of, 5758

Bertalanffy, Von, 27

Best-fit learning and development, 11

Best-practice learning and development, 12

BPR. See Business process re-engineering (BPR)

Business case

for learning and development, 4143

sections in, 4345

summary, 45

Business problem or opportunity, section in business case, 43

Business process re-engineering (BPR), 47

Comprehensive evaluation, 25

Context, 8

Contingency model, 11

Cost to acquire customer variable, 63

Creative adaptation, 33

Creativity and innovation, 5152

Culture ...

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