Designing Learning and Development for Return on Investment

Index

Action Learning, 50

Audit, learning and development, 53–55

energy transformation value evaluation case study, 56–57

harmonious community outcomes case study, 58–59

intervention value evaluation, 55–56

learning experience delivery, value of, 57–58

Bertalanffy, Von, 27

Best-fit learning and development, 11

Best-practice learning and development, 12

BPR. See Business process re-engineering (BPR)

Business case

for learning and development, 41–43

sections in, 43–45

summary, 45

Business problem or opportunity, section in business case, 43

Business process re-engineering (BPR), 47

Comprehensive evaluation, 25

Context, 8

Contingency model, 11

Cost to acquire customer variable, 63

Creative adaptation, 33

Creativity and innovation, ...