05 Social media
Social media has had the greatest impact on branding of any of the digital ‘channels’ we discuss in this section. Actually, calling social media a channel doesn’t put it in perspective properly. Social media has fundamentally changed how we engage and interact with brands and has led to the fundamental shift in branding that this book is all about.
The fundamental shift is to that of two-way communications and empowerment of the consumer (in both B2C and B2B contexts). All of the topics we have discussed up until now, including the need for authenticity, clear value proposition and the increased complexity of the user journey, are all because of social media.
Through social media, rather than just broadcasting at you, I can engage ...
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