January 2025
Intermediate to advanced
240 pages
5h 55m
English
The dashboard we built in previous chapters that shows us how each online channel has contributed towards achieving our primaries has some limitations. It doesn’t actually tell us how many people who complete our primary actually go on to complete by business objective. Although a primary shows an action that is as close as possible to our final business objective, it doesn’t mean this has actually happened. Also, the dashboard so far only factors in online but not any offline experiences.
Gap correlation is a simple process of asking questions that show us the connection between our primaries and our final business objectives. We ask each of those customers who complete our final business objective if they ...
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