May 2024
Intermediate to advanced
240 pages
5h 41m
English
Content preview from Digital Customer Success
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
About the Authors
Nick Mehta, CEO, Gainsight
Nick Mehta (he/him) is the CEO of Gainsight, the platform that helps companies of all sizes and industries drive durable growth through customer‐led and product‐led strategies.
Gainsight is a five‐time Forbes Cloud 100 recipient, placing #1 on Glassdoor's Best Places to Work list for 2023, and Nick has been named one of the Top SaaS CEOs by the Software Report four times and Entrepreneur of the Year for Northern California by EY in 2020.
He is a member of the Board of Directors at F5 (NASDAQ:FFIV) and PubMatic Inc. (NASDAQ: PUBM) and has coauthored three books—Customer Success, The Customer Success Economy, and Customer Communities. He is passionate about family, football, philosophy, physics, fashion, SaaS, parody music videos, The Boss, and everything Taylor Swift. People told him it's impossible to combine all of those interests, but Nick has made it his life's mission to try.
Kellie Capote, CCO, Gainsight
Kellie Capote is the Chief Customer Officer at Gainsight. Kellie has spent the last five years involved in building and leading the success organization at Gainsight. In her current role as CCO, she leads the post‐sales organization that includes the CSM, Support, Professional Services, and CS Ops & Scale orgs. She is deeply focused on driving positive business outcomes for Gainsight's customers along with exceptional customer experience. She has a passion for the mission‐critical role that CS plays within organizations as ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.