May 2024
Intermediate to advanced
240 pages
5h 41m
English
Content preview from Digital Customer Success
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Foreword
By Christina Kosmowski, CEO, LogicMonitor
In the ever‐evolving landscape of SaaS, I've had a firsthand view of the transformative power of Customer Success. I believe Digital Customer Success captures the essence of this journey, resonating with the very core of my professional career leading Customer Success teams at Salesforce, Slack, and now as CEO at LogicMonitor.
The digital era we're navigating is not just about technology; it's about people. It's about how we, as leaders, harness digital tools to amplify human connections and drive meaningful business outcomes. With this book, Nick Mehta and Kellie Capote dive into that very intersection, highlighting how businesses can thrive by prioritizing Customer Success at the core of a scalable, digital customer experience.
Throughout my career from CSM to CEO, I've learned that the key to sustainable growth lies in understanding and adapting to customer needs. This book echoes that sentiment and offers insights and strategies for anyone looking to excel in today's customer‐driven business landscape.
What I find most compelling about this book is its pragmatic approach to digital Customer Success. It's a practical guide drawn from the real‐world experiences of other CS practitioners. I've faced many of the challenges these authors and thought leaders from the Customer Success community have encountered, and through their lessons learned, readers will get a blueprint not only to navigate but also to lead in the digital ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.