May 2024
Intermediate to advanced
240 pages
5h 41m
English
Content preview from Digital Customer Success
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
7Evolving to the Predictive Phase
By the time you reach the Predictive phase on the Digital Maturity Spectrum, you are ready to design (or are already designing) intelligent customer experiences powered by omnichannel technologies that propel customers to successful outcomes at lightning speed. By combining digital channels with great processes and data, your organization can finally take advantage of AI and data science to identify at-risk customers far in advance, increasing the likelihood that your clients will renew and expand. With these tools, you can identify and predict customer behaviors with astonishing accuracy and then tap your teams' digital-fueled superpowers to continually optimize the customer journey--and your own.
AI-Driven Risk Management
If you've been in this business for any length of time, you know that the "straight and narrow" path to successful outcomes is lined with potentially catastrophic detours--lots of them. You also know that some detours are more common, and more dangerous, than others. Again and again, you see customers slipping and falling off the path at the very same place.
What can you do to prevent slips and falls before they happen? And when they do happen, how can you put things right? ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.