Digital Identity

Evaluating Processes

Once you've found the processes, the next step is to document and evaluate them. The following questions and ratings can form the basis for a process inventory:

Process name and description

List the name of the process and describe it so you can recognize it later.

Business drivers

What business functions depend on this process? What business goals are supported? Why is this process done?

Tasks

List any tasks that make up the process.

Documentation

Evaluate the documentation of workflows, roles, and systems and rank them on a scale from 1 to 10 (no documentation to stellar documentation).

Repeatability

Rank the repeatability of this process on a scale from 1 to 10 (not repeatable to fully repeatable).

Stability

Rank the stability of the process on a scale from 1 to 10 (unusable to rock solid).

Required staff and skills

List the staff (by role), unique skills, and required proficiency in those skills to perform this process. Assess and rank on a scale of 1 to 10 the proficiency level of current staff.

Systems and technology

List systems and technology that support this task.

Integration

Evaluate the level of integration of these systems and technology on a scale from 1 to 10 (not integrated to fully integrated).

Level of automation

Rank the automation level of this process on a scale from 1 to 10 (manual to fully automated).

User understanding

Rank the level of understanding that users of this process have on a scale from 1 to 10 (no understanding to perfect ...