Evaluating Processes
Once you've found the processes, the next step is to document and evaluate them. The following questions and ratings can form the basis for a process inventory:
- Process name and description
List the name of the process and describe it so you can recognize it later.
- Business drivers
What business functions depend on this process? What business goals are supported? Why is this process done?
- Tasks
List any tasks that make up the process.
- Documentation
Evaluate the documentation of workflows, roles, and systems and rank them on a scale from 1 to 10 (no documentation to stellar documentation).
- Repeatability
Rank the repeatability of this process on a scale from 1 to 10 (not repeatable to fully repeatable).
- Stability
Rank the stability of the process on a scale from 1 to 10 (unusable to rock solid).
- Required staff and skills
List the staff (by role), unique skills, and required proficiency in those skills to perform this process. Assess and rank on a scale of 1 to 10 the proficiency level of current staff.
- Systems and technology
List systems and technology that support this task.
- Integration
Evaluate the level of integration of these systems and technology on a scale from 1 to 10 (not integrated to fully integrated).
- Level of automation
Rank the automation level of this process on a scale from 1 to 10 (manual to fully automated).
- User understanding
Rank the level of understanding that users of this process have on a scale from 1 to 10 (no understanding to perfect ...