Digital Transformation

CHAPTER 7Artificial Intelligence

This chapter provides an understanding of artificial intelligence technology and what is causing the enterprise to move towards it. It also discusses the various technologies and services offered by AI solutions, the implementation methodology, and some of the typical processes within functional areas and industries that are potential candidates for deploying AI to bring operational efficiency and make the enterprise intelligent.

Artificial Intelligence (AI) Overview

Artificial intelligence (AI) is the technology that allows machines to interact with humans, data, and the entire ecosystem and learn from this such that they can perform more than what either humans or machines can do on their own.

We are in a period of extraordinary technological innovation that the world has never seen before, and some of the major technology revolutions include mainframe, personal laptop, e‐commerce, mobile, cloud computing, big data, predictive analytics, Internet of Things, smart machines, artificial intelligence, and quantum computing. Digital disruption has caused more than 50% of the Fortune 500 enterprises to go out of business; thus, it's prudent for any enterprise to cope with the latest trend or else face the repercussions. AI is predicted to be the technology of the decade that will be most disruptive to the way businesses are run by the enterprise.

According to the International Data Corporation (IDC) Worldwide Semiannual Cognitive Artificial ...