Digitally Curious

CHAPTER 4DEPLOYING AI IN THE WORKPLACE

Being curious about AI in the enterprise is essential because AI is rapidly transforming industries and business operations. It’s not just about staying current with trends; it’s about understanding a powerful tool that can drive significant growth, innovation, and competitive advantage.

Competitors will already be working out how to use AI to their advantage – can you be left behind? Customers are also playing with AI tools and will expect that your organisation will be embracing these tools to improve their products, services, and the way they interact with you.

Now that AI is being discussed in every boardroom, and on every media outlet, I’m sure that your senior management team (or someone like me invited to talk about AI) has asked the question: “What are we doing with AI?” Here’s a little secret – AI isn’t the answer for everything, and it can be prohibitively expensive for simple tasks. So, how can you spot areas in your business that could benefit from AI?

Demystifying AI: What AI Can Do vs What it Cannot Do

While AI can drive value, it also requires significant resources to implement and maintain. You may need different skill sets to interpret the data you already have to get it ready for training. GenAI systems also consume 10–1000 times the computer power of standard systems,¹ meaning your data centre or cloud provider bill is likely to increase significantly – have you budgeted for this?

Without proper planning, a senior ...