Chapter 1: Delivering Customer-Centric Value

This chapter introduces the many different definitions of value and explains how Agile, Systems Thinking, and Lean Development work together to deliver customer-centric value. With this base of understanding, Value Stream Management (VSM) and DevOps(development-operations) are also introduced as complementary Information Technology (IT) practices and tools to support Lean-Agile practices.

You will learn how VSM helps maximize the flow of customer value across an organization's software development and delivery processes. For example, VSM helps improve the flow of work across systems development life cycle (SDLC) processes when developing applications supporting business operations.

However, VSM cannot ...

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