September 2025
Beginner
208 pages
4h
English
Content preview from Employee Relations Explained
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Chapter ThreeConflict at work
Introduction
This chapter considers different perspectives on workplace conflict and explores how it is managed at both an individual and collective level. In practice, an early career professional is likely to focus on supporting people managers with individual conflict, such as grievances or complaints. We therefore consider this area in detail, including practical tips and common challenges. We also discuss the impact of conflict on the workplace and its potential outcomes, as well as forms of collective conflict such as industrial action.
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