Andrews, Whit. “Portals and E-Commerce: Different Goals, Parallel Projects.” Gartner Research Note (June 2001).

Applehans, Wayne, Alden Globe, and Greg Laugero. Managing Knowledge: A Practical Web-Based Approach. Reading, MA: Addison Wesley Longman, Inc., 1999.

Bachman, John E., John R. Devereaux, Christopher M. Neenan, Jonathan M. Peacock. “Value Transformation: Driving Shareholder Value Throughout the Organization.” PricewaterhouseCoopers, 1997.

Batchelder, Robert, and David Smith. “Instant Messaging: The Sleeping Giant.” Gartner Research Note (August 2001).

“Best Practices for mySAP Supply Chain Management.” Walldorf, Germany: ...

Get Enterprise Knowledge Portals now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.