Appendix A. Enterprise Software Delivery Revisited
I discuss the main characteristics of enterprise software delivery organizations and the tasks that they typically perform. In particular, I emphasize the breadth and depth of the challenges they must address and the ways in which they organize and focus efforts to overcome them. I highlight the following:
• The pressures and expectations on enterprise software delivery organizations is growing at the same time that budgets are shrinking.
• The organization of activities and resources focuses around the main areas of work, separating run and change activities and emphasizing governance and control across those areas.
• A critical aspect of an enterprise software delivery organization ...
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