Software quality factors are important early targets for improvement and represent critical indicators of success in global enterprise delivery. I propose a broad view of software quality that encompasses the complete enterprise software delivery life cycle. A particular focus in quality is on testing services; I explore how and why software testing factories are frequently a core element of a global software delivery organization. I observe the following:
• A broad view of quality is critical in applying agile techniques to enterprise-scale delivery organizations.
• A global supply chain view of enterprise software delivery emphasizes the synchronization and hand off points in the supply chain as ...
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