Essential Business Process Modeling

Workflow

Not long ago—exactly how long is hard to estimate—everyone used the term “workflow " to refer to the subject that is now called BPM . Already confounded by hype and an excess of ideas, somewhere along the way, the process world suffered an identity crisis. But is this transition from workflow to BPM merely nomenclatural or is it tied to a genuine change in meaning? Many contemporary observers think BPM and workflow have subtly different meanings, that BPM is superior to workflow management, and, in fact, has made it obsolescent.

The landmark survey of enterprise client/server technologies, Client/Server Survival Guide, positions workflow as a groupware technology that complements email, imaging document management, and calendar features. Workflow is the flow of work, encompassing the exchange and enrichment of information:

The classical workflow paradigm is a river that carries the flow of work from port to port and along the way value gets added. Workflow defines the operations that must be visited along the way and what needs to be done when exceptions occur.^[*]

In the past, workflow meant passing paper from person to person. Workflow technology improved things not only by managing the flow of work but also by digitizing the information, thereby making the process as automated and paperless as possible. Figure 1-10 illustrates a typical workflow scenario.

Figure 1-10. Workflow ...