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About the Author
Ralph L. Kliem has more than 25 years of experience with Fortune 500
rms in the nancial and aerospace industries. His wide, varied experi-
ence in project and program management includes managing compliance
and information technology projects and programs.
In addition to being the author of more than 15 books, which have been
translated in several languages, he has published more than 200 articles in
leading business and information systems publications.
Mr. Kliem is an adjunct faculty member of City University in Seattle and
a former member of the Seattle Pacic University faculty; an instructor
with Bellevue College and ...