October 2000
Intermediate to advanced
288 pages
5h 45m
English
Are you looking for someone to blame? This chapter explains how to know whose fault it is. Now move on and solve your problems.

Early on in the C3 project, the team was having a "discussion" about something that had gone wrong. Someone was trying to find out who had messed up. Chet got fed up with the witch-hunt and announced, "It's my fault." He took a card (we had a few around) and wrote "It's my fault" on it and signed it. Then he put it in his desk and told everyone where to find it if we ever needed someone to blame.
Everyone knew that it wasn't Chet's fault, which was what made his act so powerful. It jolted ...
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