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Fundamentals of EMS, NMS and OSS/BSS by Jithesh Sathyan

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Chapter 22

Telecom Processes

This chapter is about telecom process models. The influence of IT models in telecom process models is discussed in detail. The main models that have been used in this chapter for reference are eTOM and ITIL. A sample business flow and how it can be aligned with telecom standard model is also taken up in this chapter. The chapter is intended to provide the reader with an overview of how different models can be applied together for effective business process management.

22.1 Introduction

There are multiple telecom and enterprise specific business process models that are used in a telecom company for effective business management. Some of the most popular ones include eTOM (enhanced Telecom Operations Map) for telecom ...

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