6 Managing Change and Innovation

A photo shows a person holding up a board with the words, There’s nothing managers can do to reduce the stress inherent in today’s jobs.

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Learning Outcomes

  1. 6-1 Define organizational change and compare and contrast views on the change process.

  2. 6-2 Explain how to manage resistance to change.

  3. 6-3 Describe what managers need to know about employee stress.

  4. 6-4 Discuss techniques for stimulating innovation.

  5. 6-5 Explain what disruptive innovation is and why managing it is important.

Management Myth

It’s an unusual employee today who isn’t dealing with stress. Cutbacks, increased workloads, open workspace designs, work/life conflicts, and 24/7 communication access are just a few of the things that have increased job stress. However, ...

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