Contents

Introduction

Plan well.

Section 1: AUDIENCE

Know your audience and build empathy.

Understand the Audience’s Power

Your idea’s fate is in their hands.

Segment the Audience

Focus on who matters most.

Present Clearly and Concisely to Senior Executives

Help them make big decisions on a tight schedule.

Get to Know Your Audience

It’s easier to convince someone you know.

Define How You’ll Change the Audience

What do you want people to believe? How do you want them to behave?

Find Common Ground

Resonate through empathy.

Section 2: MESSAGE

Develop persuasive content.

Define Your Big Idea

Clearly state your point of view—and what’s at stake.

Generate Content to Support the Big Idea

When you’re brainstorming, more is more.

Anticipate Resistance ...

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