HBR's 10 Must Reads on Design Thinking (with featured article "Design Thinking" By Tim Brown)

Index

accountability, 117

aesthetics, 18–21

Africa

PlayPump in, 98–100

wheelchairs in, 102

agile development, 6

Air New Zealand, 149

alignment, 26, 29–30

of processes, jobs to be done and, 83–89

ambiguity, navigating, 43–45

American Girl dolls, 80–83

Apple

iPod, 19, 54

iTunes, 54

Aravind Eye Care System, 16–18

articulation of ideas, 32–33

artifacts. See also prototypes and prototyping

integrating complex, 52

ripple effects of, 51–52

stakeholder acceptance of, 50

artificial intelligence (AI), 6, 7

assumptions, articulating, 32–33

Austin, Robert D., 37–47

Bachu, Deepa, 70

Banco Internacional del Perú, 55

Bandura, Albert, 144

Bank of America, 19–21

Bason, Christian, 37–47

biases, 26, 29

failure analysis and, 120–121

implicit assumptions and,