Index

accountability, 117

aesthetics, 1821

Africa

PlayPump in, 98100

wheelchairs in, 102

agile development, 6

Air New Zealand, 149

alignment, 26, 2930

of processes, jobs to be done and, 8389

ambiguity, navigating, 4345

American Girl dolls, 8083

Apple

iPod, 19, 54

iTunes, 54

Aravind Eye Care System, 1618

articulation of ideas, 3233

artifacts. See also prototypes and prototyping

integrating complex, 52

ripple effects of, 5152

stakeholder acceptance of, 50

artificial intelligence (AI), 6, 7

assumptions, articulating, 3233

Austin, Robert D., 3747

Bachu, Deepa, 70

Banco Internacional del Perú, 55

Bandura, Albert, 144

Bank of America, 1921

Bason, Christian, 3747

biases, 26, 29

failure analysis and, 120121

implicit assumptions and,

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