Index
Note: Italicized page numbers refer to figures.
Abramson, Karen, 165–166
absenteeism, 119
accountability, 94–97, 127–131
accounting standards, 7–8
activity-based programming, 19
affirmative action, 171–172
Affordable Care Act, 154
African Americans, 168–169
Agilent Technologies, 223–224
allocation, 265–266
AMA Enterprise, 78
American Recovery and Reinvestment Act, 216
analytics, human capital, 26, 245–269
challenges and opportunities, 264–266
culture of, 265
descriptive, 249–250
developing the practice, 266–269
history of, 247–249
managing and sustaining, 261, 263–264
maturity, 249–250
model for, 259–264
prescriptive, 250
standards, 264
types of projects,
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