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High Performance Operations: Leverage Compliance to Lower Costs, Increase Profits, and Gain Competitive Advantage by Hillel Glazer

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Index

A

adherence, 24-27

Agile Manifesto, 101

agility of high performance operations, 198-200

air travel disruption example, 128-132

airspeed, 1-5

appreciation of system. See systems thinking, 161-163

architecting process solutions stage (synthesis), 181-183

ash cloud disruption of air travel example, 128-132

autonomy, empowerment versus, 156-158

awareness in decision-making process, 126-128

B

bicycles, systems engineering and, 12

blog, following author on, 236

bureaucracy of compliance

combining with excellence, 21-23

as complexity, 59-60

as lack of competence, 64-67

limitations, constraints, expectations of, 27-30

profit versus, 60-62

properties, contexts, conditions of, 24-27

requirements versus performance, 46-47

value stream and work stream ...

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