PART I
UNDERSTANDING AND ANALYZING CONTEXT
The next three chapters explore the primary driver of team performance, the context.
• Chapter 1 describes my experience of launching Hubble Space Telescope with a flawed mirror and learning that a flawed social context was the root cause.
• Chapter 2 validates the power of context with research and empirical data.
• Chapter 3 introduces the 4-D System, our primary organizing tool for analyzing context into simpler, manageable components.
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