How to Fail at Change Management

Index

Academic theory, 35

Ad hoc decision-making, 80

Ad hoc global product development, 81

All-hands, 109

Analysis paralysis, 51

Anecdotal evidence, 90

Army, 101

Assembly lines, 43–44

Assessing change capability, 126–130

Audit, 115

Baby Bells, 68

Baldridge, 72

Bell System, 68

Big idea, 60–63

“Big” straws

big idea, 60–63

double down, 53–57

GOBASH, 57–60

M&A, change, 66–69

savior, 63–66

Blocking/tackling, 108

Break, 49

Business strategy, 80

Buzzword, 47

Capability Maturity Model (CMM), 72

Career progress, 131

Causality/root cause analysis, 89

Causation, 89

Certified mechanic, 14

Change, 19–21, 91–92

Lewin’s framework is, 7

Change action/governance, 106–107

Change/change triggers, 20

Change/process improvement, 106

Change/project management, 111 ...