September 2024
Intermediate to advanced
336 pages
6h 51m
English
Content preview from Human + Machine, Updated and Expanded
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5 Say Hello to Your New Front-Office Bots AI in Customer Service, Sales, and Marketing
Like a lot of companies at the onset of the Covid-19 pandemic, John Hancock saw a dramatic spike in traffic at its customer contact centers and sought ways to make sure customers could continue to get answers when they needed them. With its mission to give customers the confidence to make the right decisions, John Hancock dedicated itself to adopting a sustainable solution—for its customers and its call center representatives.
Working with Microsoft, the company implemented chatbots hosted on customer-facing websites. The chatbots provide immediate and accurate responses to common customer questions and issues in a natural, conversational style made possible ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.