Acknowledgments
The idea for this book was presented to me at a meeting in Burlington, Massachusetts, by Peter Malandra and Paul Hufford. Jacqueline Coolidge joined the project shortly after the effort was underway and we were off. I live this technology every day, and I thought, “How difficult could it be to put it into words and diagrams so that others may benefit by this great technology in their businesses?” So off I went to my team to get their buy-in. “Sure,” they said. “We will help you do this without interruption to our clients.” And they did. But I know they interrupted other aspects of their lives: most importantly, time with their families and sleep—lots of sleep. For that, I am extremely grateful. While I have the byline for this ...