October 2011
Intermediate to advanced
416 pages
8h 15m
English
An index is an alphabetical list that provides multiple entry points to information. In addition to being a primary retrievability aid in online information, books, and PDF files, a good index can improve search results within an information center. Nevertheless, because an index reflects an analysis of the relationships among topics, it is more discriminating than search; an index can help users locate a specific piece of information faster than a long list of search results can.
An index entry can have up to three levels. The following example shows the notation that is used to refer to the levels:
Locators lead users from index entries to the location of information. In information centers and other ...