This book would not have come about without the help of a great many people.

First, we thank the many people in the organizations we studied who gave generously of their time and shared information openly with us. A few of them deserve special mention: at American Airlines, John Ford (business analyst) and Steven Groffman (senior financial analyst); at BIC Corporation, Linda Kwong (director, corporate communications), Philip Preston (employee involvement specialist), Charlie Tichy (employee involvement coordinator), and Ray Winter (former president and COO); Martin Edelston, CEO of Boardroom; at Dana, Gary Corrigan (vice president of corporate communications), Joe Magliochetti (the late CEO and chairman), and Ed Schultz (retired ...

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