Book description
It’s the People, Stupid! Karen Phelan is sorry. She really is. She tried to do business by the numbers—the management consultant way—developing measures, optimizing processes, and quantifying performance. The only problem is that businesses are run by people. And people can’t be plugged into formulas or summed up in scorecards. Phelan dissects a whole range of consulting treatments for unhealthy companies and shows why they’re essentially fad diets: superficial would-be fixes that don’t result in lasting improvements and can cause serious damage. With a mix of clear-eyed business analysis, heart-wrenching stories, and hard-won lessons for both consultants and the people who hire them, this book is impossible to put down and impossible to ignore. Karen Phelan and other consultants may have “broken” your company, but she’s eager to make amends. “Finally, an author challenging our broken management models who has credibility—she has been there. Karen Phelan not only explains why the emperor—our sacred ways of managing—has no clothes but provides us with insightful alternatives that promise to add real value to our organizations and the people that make them function.” —Dean Schroeder, award-winning coauthor of Ideas Are Free “Funny, irreverent, and outrageous, this book is making a deeply serious point: talking to actual people and figuring out how to help them work together better is what’s going to make organizations stronger, not another PowerPoint presentation.” —Rosina L. Racioppi, President and CEO, Women Unlimited, Inc.Table of contents
- Cover Page
- Title Page
- Copyright Page
- Contents
- Preface
- Introduction
- Why I blame management consultants
- About this book
- 1. Strategic Planning Can’t Predict the Future: Strategy Development Is a Vision Quest
- 2. Make Sure You Reengineer the People, Too: Optimized Processes Only Look Good on Paper
- 3. Metrics Are the Means, Not the Ends: Numerical Targets Are Measure-mental
- 4. Standardized Human Asset Management Is a SHAM: How Performance Management Demoralizes the Performers
- 5. I Am a Manager, and So Can You: Why Is the Successful Manager’s Handbook 609 Pages Long?
- 6. Stop Perpetrating Talent Management on People: Albert Einstein Was Not an A player
-
7. Great Leaders Don’t Fit the Models: Steve Jobs Failed My Leadership Competencies
- The ongoing debate: What traits make a leader?
- If traits don’t make a leader, what are leadership assessments assessing?
- We use teams because one person can’t be good at everything
- Trying to be good at everything is the way to achieve mediocrity
- There is no recipe or checklist for self-actualization
- 8. Out of the Boxes, Charts, and Spreadsheets: How to Think Without Consultants
- Conclusion
- Notes
- Resources
- Acknowledgments
- Index
- About the Author
Product information
- Title: I'm Sorry I Broke Your Company
- Author(s):
- Release date: December 2012
- Publisher(s): Berrett-Koehler Publishers
- ISBN: 9781609947415
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