December 2012
Beginner to intermediate
224 pages
4h 49m
English
Process reengineering, and with it, process automation, is where I’ve spent a good chunk of my career. This was the type of work I did when I began consulting, only we called it “operations improvements” before the term “process reengineering” was coined. Although my memories of many client projects all those years ago are a blur, I do remember my first client engagement well because it taught me a great deal about business problems. The client was a small refrigerator manufacturer that was suffering ...
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