2Make Sure You Reengineer the People, TooOptimized Processes Only Look Good on Paper
Having people to rely on for improvements is all you really need
Process reengineering, and with it, process automation, is where I’ve spent a good chunk of my career. This was the type of work I did when I began consulting, only we called it “operations improvements” before the term “process reengineering” was coined. Although my memories of many client projects all those years ago are a blur, I do remember my first client engagement well because it taught me a great deal about business problems. The client was a small refrigerator manufacturer that was suffering ...
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