Immunity to Change

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DIAGNOSING YOUR OWN IMMUNITY TO CHANGE

IN THE YEARS SINCE How the Way We Talk Can Change the Way We Work was published, we have guided literally thousands of professionals through the process of constructing their own X-ray, or immunity map, and trained more than a hundred practitioners to guide others through the process. We noticed early in the work that while most people reported having a powerful experience, as many as 30 to 40 percent did not. Many of these people said it was “interesting” or even “worthwhile,” but they clearly had not had as valuable a learning experience as their colleagues.

So we set out to identify and strengthen those places in the process where some people’s maps lost compression. As a result of these revisions, ...