January 2018
Intermediate to advanced
300 pages
6h 54m
English
In the last chapter, I tried to introduce you to the topic of service level agreement (SLA). An SLA is a contract that includes a guaranteed value for the availability. In addition to this guaranteed value, so-called service level objectives (SLOs) can also be used. But SLOs are not guarantees, but goals in the performance area. In other words, the service is just trying to reach a certain level. The entire environment and interaction with other services can have a negative impact.
Typical SLOs can be found in the following areas:
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