accountability, 165, 199–200, 210


of performance data, 101

standards for, 145

actionable performance standards, 143

adverse action, 215n5

allocation of funds, delay, 5–6

Anna Karenina (Tolstoy), 190

announcement of job vacancies, 121–122

annual performance plan, 4

anticipatory recruitment, 120

appraisal system, 153–165

awards, see rewards and recognition

backlogs in processing, 57, 191

balanced scorecard, 28, 54, 106–107, 108

vs. performance dashboard, 107–111

The Balanced Scorecard: Translating Strategy into Action (Kaplan and Norton), 107

best practices, sharing, 180

bids, electronic, 207

biographies, learning from, 185

bonuses, 167–168. see also rewards and recognition

books, learning from, 184

bottom line, concern about,

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