A
In Focus/Innovation
The Importance of Considering
Personality Type
Dan Himmerich
software design team, in
competition to replace a company’s
core processing system, listened to the
coaching of the potential client organi-
zation’s chief information officer with-
out paying attention to the character of
the organization or the personality
types of its decision makers. The
CIO—a risk-taking maverick—
coached the team to develop a proposal
that would fundamentally transform
the company’s operating platform. The
result was a solution that would break
new ground in the use of technology
and automation and redefine an operat-
ing paradigm not only for the company