July 2017
Intermediate to advanced
171 pages
4h 23m
English
Content preview from Incident Management for OperationsBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Index
A
- AAR (see After Action Review)
- abbreviations, for job functions, Common Terminology for Job Functions-Common Terminology for Job Functions
- accountability
- and AAR, Accountability
- fair use of, Optimized
- acronyms, for job functions, Common Terminology for Job Functions-Common Terminology for Job Functions
- action(s)
- as CAN report element, Incident Commander to group
- in STAR approach to IAP, Act-Information stewardship
- transition from plans to, Act-Act
- active listening, SME to SME, or group discussion, Act
- After Action Review (AAR), After Action Review (AAR)-Summary
- as integrated effort, AAR as an Integrated Effort-AAR as an Integrated Effort
- avoiding blame game, AAR as an Integrated Effort
- case study: documenting an incident, Documenting an Incident: A Case Study-Trust
- case study: new SME, AAR Case Study: The New SME-Change Recommendations from the AAR
- description as goal, The Name Is Important
- documentation and data collection, AAR Documentation and Data Collection-Trust
- importance of name, The Name Is Important-The Name Is Important
- importance of process, Review
- personality conflicts addressed in, Responder personality types
- post mortem vs., The Name Is Important-The Name Is Important
- standardized checklist for, Case Study AAR-Case Study AAR
- TALENT elements, Case Study AAR-Trust
- alert fatigue, Engagement
- alert, defined, Evaluating the Incident Response PROCESS
- alerting tools, The Incident Management System (IMS)
- Allspaw, John, The Name Is Important
- alternative plan (plan B), Resolving the Incident
- Ames, ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.