Information and Communication Technologies in Healthcare

9

REMEMBERING HUMAN FACTORS WHEN IMPLEMENTING TECHNOLOGY USE

A Case Study in Home Healthcare Usability

LORI A. BYERS, PH.D.

Contents

Introduction

Case Study

Discussion

References

Introduction

Experts expect significant economic growth in healthcare services over the next decade. The healthcare industry is expected to add approximately 32 million new jobs between 2008 and 2018, more than any other industry in the United States (US BLS, 2010a). As close to 80 million Baby Boomers advance in age and as technological progress allows more people to remain at home during chronic and terminal illnesses, the demand for healthcare services at home is expected to increase exponentially. Specifically, the Bureau of Labor Statistics (Lacey & Wright, 2009) ...